At Novarrio,we believe in clarity, trust and a seamless shopping experience.We know that when you order online,it is normal to have a few questions.Whether you are wondering about shipping times, how to return a product, or how secure your payment is, we are here to help.
We aim to deliver your order as soon as possible. Delivery usually takes 4–9 working days, divided into the following stages:
Processing time: 0–1 working days This includes order confirmation, any necessary adjustments, quality control and careful packaging of your items.
Delivery time: 4–8 working days Delivery time depends on your location and the transit period from our domestic shipping center to your door.
Total Delivery Time (4 - 9 business days)
Total Delivery Time = Handling Time + Transit Time
In most cases, your order will be delivered within 4 to 9 business days from the moment it is placed.
Yes, we deliver in United Kingdom. We offer free shipping on all orders within United Kingdom.
Yes, once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order on our tracking page.
Read more about our exchange and return policy and product warranty.
RETURN POLICYYou can return a product for any reason within 30 days guaranteed. No questions asked. The customer is responsible for the return. The customer only needs to carry the return label
To request a return or exchange, contact our support team by email at info@novarrio.com Please include your order number and the reason for return. We will respond with instructions and the correct return address.
Refunds are processed within 10 business days after we receive and inspect the returned item. Once approved, the refund will be issued to your original payment method and confirmed by email.
Here you will find all related questions about products.
TERMS OF SERVICEWe accept several secure payment options including Mastercard, Visa, Maestro, Apple Pay and Google Pay. All transactions are processed in British Pound (GBP) through Shopify Payments.
Yes, your payment is fully secured. We use Secure Socket Layer (SSL) encryption to protect all payment and personal data during checkout. Card details are never stored on our servers and all payments are securely processed through Shopify.
Each product page contains a sizing guide to help you choose the right fit. If you are unsure, feel free to contact us for personal sizing advice before placing your order
Customer service: Monday to Friday between 9.00 and 17.00
We usually respond within 1 day
SUPPORTIf you have not received an order confirmation within a few minutes of placing your order, please check your spam or junk folder. If the email is not there, contact us at info@novarrio.com with your name and order details so we can verify your purchase.
If your order has not yet been processed or shipped, we may still be able to make changes. Please contact us at info@novarrio.com as soon as possible. Once the order is dispatched, no changes or cancellations can be made.
You can contact us via our contact page! We are happy to help you.